Field Service Engineer - AV, USA

ZipRecruiter; Chandler (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

A global leader in broadcast technology is seeking recent graduates for an AV Service role. Candidates will travel within the US to support client installations and troubleshoot technical issues, combining technical skills and customer service. Evertz offers a supportive work environment with competitive benefits and career growth opportunities.

Benefits

Employer-funded benefits

Competitive compensation

Work-life balance

Career growth opportunities

Casual work environment

Qualifications

• Degree in a relevant technical field.
• Experience with IP Networking and Linux OS.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Travel across the US for customer deployments and service.
• Install products and systems at customer sites and provide training.
• Assess and troubleshoot customer product applications.

Skills

IP Networking

Linux OS

Customer Service

Problem-solving

Communication

Education

Degree in Electrical, Electronic, or Computer disciplines

Job description

Evertz, a growing high-technology company with over 1,700 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and post-production equipment for the film, television broadcast, and professional audio & video industry.

We are currently seeking recent graduates to join our AV Service team. As the first point of contact for our clients, you will influence their perception of Evertz. This role combines technical skills and customer service, working with exciting products both in-house and on-site at customer facilities.

Responsibilities:

• Travel within the US for customer deployments and service
• Install products and systems at customer sites, providing training
• Respond to operational issues, firmware upgrades, and maintenance inquiries
• Assess and troubleshoot customer product applications to identify root causes
• Conduct detailed troubleshooting, data collection, and reporting
• Coordinate between customer service and other departments to resolve issues and relay feedback

Qualifications:

• Degree in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new hardware/software
• Experience with IP Networking, server hardware, Linux OS
• Strong customer service orientation
• Problem-solving skills and adaptability
• Ability to multitask in a fast-paced environment
• Excellent communication skills
• Eligible for travel within US and Canada
• US Citizenship required

Location: Remote work possible from any US state

What We Offer:

• Employer-funded benefits
• Competitive compensation
• Work-life balance
• Career growth opportunities
• Casual work environment

Evertz USA Inc. is an Equal Employment Opportunity employer. We value diversity and do not discriminate based on any protected characteristic.

If you require accommodations during the recruitment process, please notify Human Resources.

Thank you for considering a career with Evertz!

Personal data collected during application will be handled in accordance with our privacy policy, available at https://evertz.com/contact/privacy/.