Field Service Engineer - AV, USA

ZipRecruiter; Albuquerque (NM); Remote; USD 50,000 - 70,000; Full time

Job summary

A growing high-technology company seeks recent graduates to join their AV Service team, focusing on customer interactions, troubleshooting, and installation of high-quality products. The position offers remote work opportunities across the US, emphasizing a passion for technology and customer service. Applicants should possess a relevant degree and be prepared for travel.

Benefits

Employer-funded benefits

Competitive compensation

Work-Life Balance

Career Development

Casual Environment

Qualifications

• Recent graduates in Electrical, Electronic, or Computer disciplines.
• Eligible for travel within US and Canada.
• Passion for technology and excellent service delivery.

Responsibilities

• Travel within the US for customer deployments and service.
• Install products and systems at customer sites.
• Respond to operational issues and troubleshoot.

Skills

Problem-solving

Communication

Adaptability

Customer service

Education

Degree in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Evertz, a growing high-technology company with over 1,700 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and post-production equipment for the film, television broadcast, and professional audio & video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the opportunity to influence the client's perception of Evertz. This role combines technical skills and customer service, working with exciting products both in-house and on-site at customer locations.

Responsibilities:

• Travel within the US for customer deployments and service
• Install products and systems at customer sites, providing product training
• Respond to operational issues, firmware upgrades, and maintenance inquiries
• Assess applications, troubleshoot, and diagnose issues to find root causes
• Conduct detailed troubleshooting, data collection, and reporting
• Maintain communication between customer service and other departments to resolve issues and gather feedback

Qualifications:

• Degree in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new hardware/software
• Experience with IP Networking, server hardware, Linux OS
• Strong desire to help customers and deliver excellent service
• Problem-solving skills and adaptability
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Eligible for travel within US and Canada
• US Citizenship required

Location: Remote work possible in any US state

What We Offer:

• Employer-funded benefits
• Competitive compensation
• Work-Life Balance
• Career Development
• Casual Environment

Evertz is an Equal Opportunity Employer. We value diversity and do not discriminate based on protected characteristics. All employment decisions are based on qualifications and business needs.

If you require accommodation during the recruitment process due to a disability, please notify Human Resources.

Thank you for considering a career with Evertz!

Personal data collected during application will be handled in accordance with privacy policies, available at https://evertz.com/contact/privacy/.