Junior Energy Assistance Adjudicator

Norwescap; East Brunswick Township (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Job summary

Norwescap in New Jersey is seeking a dedicated Junior Adjudicator to adjudicate LIHEAP, USF and other energy savings program applications. You will apply DCA LIHEAP policies to determine eligibility and provide information and referrals.

The role requires handling client communication via email, call center, and walk-ins; maintaining participant files; coordinating with program staff; and supporting outreach and partnerships.

Qualifications

• High school diploma or GED required.
• Associates degree or higher in social work or related field preferred.
• 2+ years in human services or nonprofit organizations preferred.
• Proficient in Microsoft Office 365 (required).
• Driver's license required.

Responsibilities

• Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system.
• Maintain production goals in accordance with program needs and in conjunction with the program director.
• Establish and maintain program participant files and prepare necessary correspondence to obtain required documentation.
• Serve as point of contact for all client communication (email, Call Center, Walk-ins) and partner organizations.
• Create and maintain an outreach calendar of events and partnerships when out of office.
• Attend all BPU/DCA-sponsored events and Housing and Community Development Department Events.
• Maintain workflow of clerical support to ensure proper communication from the call center to Adjudicators.
• Assist with new program/project development and planning.
• Participate in Norwescap committees and internal meetings.

Skills

Confidentiality

Communication

Organization

Customer service

Education

High school diploma or GED

Associate's degree or higher in social work or related field

2+ years in human services or nonprofit

Microsoft Office 365 proficiency

Driver's license

Tools

Microsoft Office 365

Job description

Norwescap in New Jersey is seeking a dedicated Junior Adjudicator to adjudicate LIHEAP, USF and other energy savings program applications. You will apply DCA LIHEAP policies to determine eligibility and provide information and referrals.

The role requires handling client communication via email, call center, and walk-ins; maintaining participant files; coordinating with program staff; and supporting outreach and partnerships.