Junior Adjudicator FT

Norwescap; Phillipsburg (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Job summary

Norwescap is seeking a dedicated Junior Adjudicator to adjudicate LIHEAP and USF applications and assist with energy savings programs in New Jersey.

You will apply DCA LIHEAP policies, maintain client files, and coordinate with the call center and partner agencies to ensure accurate eligibility decisions.

Qualifications

• High school diploma or GED is required.
• Associate degree or higher in social work or related field is preferred.
• 2+ years in human services or nonprofit organizations is preferred.
• Proficient in Microsoft Office 365 is required.
• Driver's license is required.

Responsibilities

• Adjudicate LIHEAP/USF applications per DCA LIHEAP regulations within the state database.
• Maintain production goals in line with program needs and with the program director.
• Establish and manage participant files; obtain documentation to complete applications.
• Serve as main contact for client communication and partner organizations.
• Create outreach calendar and establish new partnerships when out of office.
• Attend BPU/DCA events and Housing & Community Development events.
• Support clerical workflow between call center and adjudicators.
• Assist with new program development and planning.
• Participate in Norwescap committees and internal meetings.

Skills

Communication skills

Attention to detail

Education

High school diploma or GED

Associate degree or higher preferred in social work or related field

Tools

Microsoft Office 365

Job description

Junior Adjudicator

$22.00-23.00/hour | Full Time

Summary/Objective:

Norwescap is seeking a dedicated Junior Adjudicator who will be responsible for adjudicating applications for the Low-Income Home Energy Assistance Program, Universal Service Fund and any additional energy savings programs. Apply regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. Provides information and referral to other Norwescap Sr. Adjudicator and outside agencies

Essential Functions:

• Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system, as well as any additional energy savings programs.
• Maintain production goals in accordance with program needs and in conjunction with the program director.
• Establish and maintain program participant files, prepare necessary correspondence to obtain required documentation to complete an application, and continue and modify regular and emergency assistance applications for eligibility at the time of funding.
• Point of contact for all client communication (i.e.. Email, Call Center, Walk-ins) and partnership organizations that assist with client applications
• Create and maintain an outreach calendar of events and create new partnerships when out of office
• Attend all BPU/DCA-sponsored events and Housing and Community Development Department Events
• Maintain a workflow of clerical support functions to ensure proper communication from the call center to Adjudicators
• Assist with new program/project development and planning
• Participating in Norwescap committees and internal meetings

Education and Experience:

• High school diploma or GED (required)
• Associates degree or higher preferred with a degree in social work or related field (preferred)
• 2+ years in human services or nonprofit organizations (preferred)
• Proficient in Microsoft Office 365 (required)
• Driver's license

Competencies

• Maintain confidentiality of information
• Ability to remain tactful and respectful to participants, either on the phone or in person
• Must be able to follow oral and written communication from supervisors
• Must be able to read and follow program and agency manuals

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan

Work Environment:

This position operates in a professional office environment. This role routine involves standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. However, this position may require occasional site visits for specific need

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.