Junior Adjudicator FT

Norwescap; East Brunswick Township (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Job summary

Norwescap in New Jersey is seeking a dedicated Junior Adjudicator to adjudicate LIHEAP, USF and other energy savings program applications. You will apply DCA LIHEAP policies to determine eligibility and provide information and referrals.

The role requires handling client communication via email, call center, and walk-ins; maintaining participant files; coordinating with program staff; and supporting outreach and partnerships.

Qualifications

• High school diploma or GED required.
• Associates degree or higher in social work or related field preferred.
• 2+ years in human services or nonprofit organizations preferred.
• Proficient in Microsoft Office 365 (required).
• Driver's license required.

Responsibilities

• Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system.
• Maintain production goals in accordance with program needs and in conjunction with the program director.
• Establish and maintain program participant files and prepare necessary correspondence to obtain required documentation.
• Serve as point of contact for all client communication (email, Call Center, Walk-ins) and partner organizations.
• Create and maintain an outreach calendar of events and partnerships when out of office.
• Attend all BPU/DCA-sponsored events and Housing and Community Development Department Events.
• Maintain workflow of clerical support to ensure proper communication from the call center to Adjudicators.
• Assist with new program/project development and planning.
• Participate in Norwescap committees and internal meetings.

Skills

Confidentiality

Communication

Organization

Customer service

Education

High school diploma or GED

Associate's degree or higher in social work or related field

2+ years in human services or nonprofit

Microsoft Office 365 proficiency

Driver's license

Tools

Microsoft Office 365

Job description

Junior Adjudicator

$21.00-23.00/hour | 40 hours per week

Summary/Objective:

Norwescap is seeking a dedicated Junior Adjudicator who will be responsible for adjudicating applications for the Low-Income Home Energy Assistance Program, Universal Service Fund and any additional energy savings programs. Apply regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. Provides information and referral to other Norwescap Sr. Adjudicator and outside agencies

Essential Functions:

• Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system, as well as any additional energy savings programs.

• Maintain production goals in accordance with program needs and in conjunction with the program director.

• Establish and maintain program participant files, prepare necessary correspondence to obtain required documentation to complete an application, and continue and modify regular and emergency assistance applications for eligibility at the time of funding.

• Point of contact for all client communication (i.e.. Email, Call Center, Walk-ins) and partnership organizations that assist with client applications

• Create and maintain an outreach calendar of events and create new partnerships when out of office

• Attend all BPU/DCA-sponsored events and Housing and Community Development Department Events

• Maintain a workflow of clerical support functions to ensure proper communication from the call center to Adjudicators

• Assist with new program/project development and planning

• Participating in Norwescap committees and internal meetings

Education and Experience:

• High school diploma or GED (required)
• Associates degree or higher preferred with a degree in social work or related field (preferred)
• 2+ years in human services or nonprofit organizations (preferred)
• Proficient in Microsoft Office 365 (required)
• Driver's license

Competencies:

• Maintain confidentiality of information
• Ability to remain tactful and respectful to participants, either on the phone or in person
• Must be able to follow oral and written communication from supervisors
• Must be able to read and follow program and agency manuals

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan

Work Environment:

This position operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. However, this position may require occasional site visits for specific need

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.