Senior Adjudicator

Norwescap; Phillipsburg (NJ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Job summary

Norwescap is seeking a Dedicated Senior Adjudicator in the Phillipsburg, NJ area to adjudicate LIHEAP, USF, and related energy programs. You will apply DCA LIHEAP policies and determine eligibility while coordinating with Norwescap departments and external agencies.

This role emphasizes accurate documentation, stakeholder outreach, and collaboration with the LIHEAP Coordinator to support program goals and funding timelines.

Qualifications

• High school diploma or GED required.
• Associates degree or higher preferred in social work or related field.
• 2+ years in human services or nonprofit organizations preferred.
• Proficient in Microsoft Office 365.

Responsibilities

• Adjudicate LIHEAP/USF applications per DCA LIHEAP regulations in state MS 365 DB and energy programs.
• Maintain program participant files and obtain required documentation for applications.
• Act as point of contact for partner organizations assisting with client applications.
• Create and maintain outreach calendar and establish new partnerships.
• Attend BPU/DCA events and Housing/Community Development events.
• Maintain clerical workflow between call center and adjudicators.
• Assist with new program development and internal planning.
• Participate in Norwescap committees and meetings.

Education

High school diploma or GED

Associates degree or higher (social work or related)

2+ years in human services or nonprofit organizations

Driver's license

Tools

Microsoft Office 365

Job description

Senior Adjudicator

$24.00-28.00/hour | 40 hours per week

Summary/Objective:

Norwescap is seeking a dedicated Senior Adjudicator who will be responsible for adjudicating applications for the Low-Income Home Energy Assistance Program, Universal Service Fund and any additional energy savings programs. Apply regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. Provides information and referral to other Norwescap departments and outside agencies. The Senior Adjudicator reports to LIHEAP Coordinator.

Essential Functions:

• Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system, as well as any additional energy savings programs.
• Maintain production goals in accordance with program needs and in conjunction with the program coordinator and director.
• Establish and maintain program participant files, prepare necessary correspondence to obtain required documentation to complete an application, and continue and modify regular and emergency assistance applications for eligibility at the time of funding.
• Point of contact for all partnership organizations that assist with client applications
• Create and maintain an outreach calendar of events and create new partnerships when out of office
• Attend all BPU/DCA-sponsored events and Housing and Community Development Department Events
• Maintain a workflow of clerical support functions to ensure proper communication from the call center to Adjudicators
• Assist with new program/project development and planning
• Participating in Norwescap committees and internal meeting

Education and Experience:

• High school diploma or GED (required)
• Associates degree or higher preferred with a degree in social work or related field (preferred)
• 2+ years in human services or nonprofit organizations (preferred)
• Proficient in Microsoft Office 365 (required)
• Driver's license

Competencies

• Maintain confidentiality of information
• Ability to remain tactful and respectful to participants, either on the phone or in person
• Must be able to follow oral and written communication from supervisors
• Must be able to read and follow program and agency manuals

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan

Work Environment:

This position operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. However, this position may require occasional site visits for specific need

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. We will only use E-Verify once you have accepted a position and completed the Form I-9.