HOME ENERGY ASSISTANCE ADJUDICATOR

Tri-County Community Action Agency; Bridgeton (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Tri-County Community Action Agency seeks a Home Energy Assistance Adjudicator in Bridgeton, NJ. The role involves processing HEA applications, managing registrations, and coordinating appointments to support energy assistance services. The position is full-time with hours 8:30 a.m.

– 4:30 p.m., Monday through Friday, with some after-hours and weekend requirements. Applicants should have a high school diploma or GED, strong computer skills, and bilingual English/Spanish communication abilities.

Qualifications

• High School Diploma or GED required.
• Knowledge of computer and Microsoft Office programs.
• Good written and oral communication skills in English and/or Spanish.
• Valid New Jersey Driver’s License.

Responsibilities

• Process Home Energy Assistance Applications in CRM.
• Process Home Energy Assistance Applications in JAVA when necessary.
• Process Winter Termination Program registrations.
• Schedule applicant appointments via ITFrontDesk or Google Calendar.
• Answer incoming calls and relay information accurately.
• Ensure all documentation for applications is complete.

Skills

Customer service

Communication

Bilingual

MS Office

Data entry

Education

High School Diploma or GED

Tools

CRM software

JAVA

EmpowOR database

Google Calendar

Job description

Job Details

Job Location: R E Campus S07 - Bridgeton, NJ 08302
Position Type: Full Time
Education Level: High School
Salary Range: $18.50 - $18.50 Hourly
Travel Percentage: Up to 50%

JOB TITLE: Home Energy Assistance Adjudicator

HOURS: 8:30 a.m. - 4:30 p.m. Monday-Friday, some afterhours and weekends required

SUPERVISOR: HEA Office Manager

DIRECTOR: VP/Social Services

DEPARTMENT: Social Services Department

JOB FUNCTION: The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties.

ESSENTIAL FUNCTIONS

• Process Home Energy Assistance Applications in CRM
• Process Home Energy Assistance Application in JAVA, when necessary
• Process Winter Termination Program registrations
• Make applicant appointment via ITFrontDesk scheduler and/or google calendar
• Answering incoming calls, record messages and relaying information
• Make sure all documentation required for completing application is correct
• Complete intake procedures on all scheduled appointments and walk- ins
• Maintain excel applicant tracking logs on a daily basis
• Assist clients with NJSHARES application process
• Attend Outreach Events/Activities in Cumberland, Gloucester & Salem
• Maintaining projected Levels of Service
• Enter applicant information into the EmpowOR database
• Maintain a working relationship with Utility Companies
• Conduct home visits to homebound applicants when necessary
• Refer applicants to other Social Services Programs as needed
• Some travel necessary
• Other duties as assigned

QUALIFICATIONS

• High School Diploma or GED and one year of experience in a customer friendly business
• Knowledge of computer and Microsoft office programs
• Good written and oral communication skills in English and/or Spanish
• Valid New Jersey Driver’s License
• Access to an insured vehicle daily