Junior Customer Success Manager-Remote-First, Flexible Hours

Sumsub; United States; Remote; USD 45,000 - 78,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Extra personal days off

Job summary

Sumsub is seeking a Junior Customer Success Manager to build and maintain strong connections with customers, helping them achieve their goals and maximize value from our trust infrastructure for compliance operations.

You will manage clients across technical, business and product dimensions, grow relations with key stakeholders, and coordinate with Sales, Solution Architects, and Product teams to drive adoption and satisfaction on a global scale.

Qualifications

• Advanced English required.
• Experience as a Customer Success Manager, Account/BD in crypto, fintech or payments sectors.
• Basic understanding of KYC is a plus.
• Proficient with Google Sheets and Excel.
• Strong analytical and proactive mindset.

Responsibilities

• Manage clients on technical, business, and product levels to help them succeed.
• Grow relationships with Key Clients and stakeholders.
• Identify opportunities and potential challenges for clients.
• Provide training and webinars to clients.
• Introduce new features and handle feature releases.
• Provide client feedback to internal teams.
• Collaborate with Sales, Solution Architects, Partners, Product Management, Legal and Marketing as the client’s representative.

Skills

Advanced English

CSM/BD experience

Crypto fintech payments

Tools

Google Sheets

MS Excel

Job description

Sumsub is seeking a Junior Customer Success Manager to build and maintain strong connections with customers, helping them achieve their goals and maximize value from our trust infrastructure for compliance operations.

You will manage clients across technical, business and product dimensions, grow relations with key stakeholders, and coordinate with Sales, Solution Architects, and Product teams to drive adoption and satisfaction on a global scale.