Customer Success & Strategic Accounts Lead | SaaS Growth

Summize; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary + uncapped commission

Structured progression pathways

Learning and development opportunities

Hybrid working options

Regular team events

Job summary

Summize is looking for a Customer Success Manager to take charge of customer relationships and ensure maximum value from their platform in Boston. This role involves driving adoption, managing renewals, and identifying upsell opportunities.

The ideal candidate has experience in customer success or account management, a strong understanding of the customer lifecycle, and excellent communication skills. Enjoy a competitive salary along with clear progression pathways and hybrid working options.

Qualifications

• Proven experience in a Customer Success, Account Management, or similar customer-facing role.
• Strong understanding of the full customer lifecycle.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own the end-to-end customer relationship from onboarding through renewal.
• Drive platform adoption and ensure customers realize measurable value.
• Collaborate closely with Sales and Product teams to deliver a seamless customer experience.

Skills

Customer Success

Account Management

Communication

Stakeholder Management

Relationship Building

Job description

Summize is looking for a Customer Success Manager to take charge of customer relationships and ensure maximum value from their platform in Boston. This role involves driving adoption, managing renewals, and identifying upsell opportunities.

The ideal candidate has experience in customer success or account management, a strong understanding of the customer lifecycle, and excellent communication skills. Enjoy a competitive salary along with clear progression pathways and hybrid working options.