Remote Customer Support Specialist - Flexible Hours

Sumsub; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Generous time off

Job summary

Sumsub is seeking a Customer Support Operator to join our remote-first team. You will engage customers via chat, resolve issues with accurate information, and document interactions while staying updated on product changes.

This role prioritizes empathy, clear communication, and customer-centric problem solving. Ideal candidates have at least 6 months of B2B/B2C support experience, and familiarity with Zendesk, LiveChat, and Slack.

Qualifications

• 6+ months experience in customer support (B2B/B2C).
• Strong communication and empathy in handling inquiries.
• Willingness to work on weekends and five-day weeks.

Responsibilities

• Respond to customer queries via chat promptly and professionally.
• Analyze issues and provide clear, helpful solutions.
• Understand Sumsub products to give accurate information.

Skills

English fluency

Tools

Zendesk

LiveChat

Slack

Job description

Sumsub is seeking a Customer Support Operator to join our remote-first team. You will engage customers via chat, resolve issues with accurate information, and document interactions while staying updated on product changes.

This role prioritizes empathy, clear communication, and customer-centric problem solving. Ideal candidates have at least 6 months of B2B/B2C support experience, and familiarity with Zendesk, LiveChat, and Slack.