Junior Customer Success Manager

Sumsub Inc.; Miami (FL); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Performance bonus up to 20%

401(k) with 4% match

20 days vacation + 10 holidays + 7Sick

Comprehensive health insurance

Global team

Job summary

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. We are seeking a Junior Customer Success Manager to build, maintain, and improve strong connections with our customers. You will work remotely with a global team to help clients achieve their goals.

You will manage relationships across technical, business, and product areas, deliver trainings and webinars, and introduce new features while representing the customer voice to Sales, Product and Marketing teams.

Qualifications

• Prior experience as a Customer Success Manager or related role in crypto/fintech/payments.
• Basic understanding of KYC.
• Strong analytical skills and proactive approach.
• Proficiency with Google Sheets and Microsoft Excel.

Responsibilities

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Skills

Analytical skills

KYC basics

Google Sheets

MS Excel

Proactive

Tools

Google Sheets

MS Excel

Job description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.

Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.

Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

What you will be doing:

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

About you:

• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
• Basic understanding of KYC will be a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Compensation. We offer fair, transparent pay benchmarked against the market, a performance-based bonus of up to 20% of base salary, plus uncapped upsell and cross-sell bonuses.
• Retirement, Secured. 401(k) Retirement Plan with a 4% company match and immediate vesting, helping you invest in your long-term financial future with confidence.
• Comprehensive Company Time Off. Enjoy a strong balance of rest and flexibility with company-wide 20 days of vacation, 10 flexible day-offs for local holidays or personal needs, and 7 sick days. To help you truly recharge, Sumsub offers a winter break from December 24–26 and December 31–January 3, plus an extra day off for your birthday.
• Health Insurance, Covered. Comprehensive medical, dental, and vision coverage from day one, giving you peace of mind and protection.
• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages:

TA screening -> Assignment -> Interview with Regional Director of CSM and Regional Head of CSM -> Interview with Global CSM Director.

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions. This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting. The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.