Customer Success Manager

Sumsub; United States; Remote; USD 45,000 - 78,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Extra personal days off

Job summary

Sumsub is seeking a Junior Customer Success Manager to build and maintain strong connections with customers, helping them achieve their goals and maximize value from our trust infrastructure for compliance operations.

You will manage clients across technical, business and product dimensions, grow relations with key stakeholders, and coordinate with Sales, Solution Architects, and Product teams to drive adoption and satisfaction on a global scale.

Qualifications

• Advanced English required.
• Experience as a Customer Success Manager, Account/BD in crypto, fintech or payments sectors.
• Basic understanding of KYC is a plus.
• Proficient with Google Sheets and Excel.
• Strong analytical and proactive mindset.

Responsibilities

• Manage clients on technical, business, and product levels to help them succeed.
• Grow relationships with Key Clients and stakeholders.
• Identify opportunities and potential challenges for clients.
• Provide training and webinars to clients.
• Introduce new features and handle feature releases.
• Provide client feedback to internal teams.
• Collaborate with Sales, Solution Architects, Partners, Product Management, Legal and Marketing as the client’s representative.

Skills

Advanced English

CSM/BD experience

Crypto fintech payments

Tools

Google Sheets

MS Excel

Job description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe. Sumsub is recognized as a Great Place To Work in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.

Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

What You Will Be Doing:

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

About You:

• Advanced English.
• Prior experience as a Customer Success Manager, Account manager, Business Development Manager in crypto, fintech, payments spheres.
• Basic understanding of KYC will be a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
• Compensation. We offer fair and transparent pay, benchmarked to the market.
• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role‑specific events, from design conferences to marketing forums.
• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages: TA screening -> Assignment -> Hiring Manager Interview -> Final Interview.

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.