Junior Customer Service Representative Trainee

Placements24; United States; Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Mentorship

Training

Job summary

Placements24 in London is seeking a Junior Customer Service Representative Trainee to support customers in a hybrid environment from East London. You will receive extensive training and mentorship to develop core service skills while handling inquiries, processing orders, and maintaining records.

The role emphasizes empathy, communication, and problem-solving, with a clear path to advance in customer relations and service excellence.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• A patient and empathetic approach to customer interactions.
• Proficiency with basic computer applications.
• Ability to multitask and manage time effectively.
• Willingness to learn and adapt to company procedures in a hybrid work model.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving issues efficiently.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex customer issues to senior representatives or relevant departments.
• Follow communication guidelines and company policies.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Time management

Hybrid work adaptability

Computer basics

Tools

Computer basics

Job description

About the Role

Our client is looking for an empathetic and customer-focused Junior Customer Service Representative Trainee to join their team in East London . This role provides a foundational understanding of customer service excellence, equipping you with the skills to handle inquiries, resolve issues, and build positive customer relationships. You will receive extensive training and support to excel in this hybrid role, which combines essential in-office presence with the flexibility of remote work, ensuring a well-rounded learning experience and contribution to customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving issues efficiently.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex customer issues to senior representatives or relevant departments.
• Follow communication guidelines and company policies.

Requirements

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• A patient and empathetic approach to customer interactions.
• Proficiency with basic computer applications.
• Ability to multitask and manage time effectively.
• Willingness to learn and adapt to company procedures in a hybrid work model.

Benefits

• Comprehensive training in customer service best practices.
• Mentorship from experienced customer service professionals.
• Exposure to diverse customer interactions and problem-solving scenarios.
• Hybrid work model providing flexibility and work-life balance.
• Opportunity to develop valuable skills for a career in customer relations.