Customer Service Representative

Lifetime Construction; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Lifetime Construction is seeking a customer service representative to assist customers via multiple channels, provide accurate information, and resolve routine issues. You will document interactions, maintain records, and follow up on inquiries while staying professional in a remote work setting.

The ideal candidate has strong communication skills, problem-solving ability, and time-management discipline. Prior experience is helpful but not required, and training will be provided to ensure policy

Qualifications

• Strong written and verbal communication skills.
• Good problem-solving and interpersonal abilities.
• Familiarity with email and online communication tools.
• Ability to multitask, stay organized and manage time effectively.
• Positive attitude and willingness to learn.
• Customer service experience is a plus but not required.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other approved channels.
• Provide accurate information about services, policies, and procedures.
• Assist customers with questions, concerns, and routine service requests.
• Document customer interactions and maintain accurate records.
• Follow up on unresolved inquiries and escalate complex issues to the appropriate department.
• Maintain professional and courteous communication at all times.
• Protect confidential customer and company information.
• Participate in virtual meetings and training sessions as required.

Skills

Written communication

Verbal communication

Problem-solving

Interpersonal skills

Time management

Organization

Attention to detail

Customer service experience

Tools

Email

Online chat tools

Job description

About the Role

We are seeking a friendly, professional, and customer-focused Customer Service Representative to assist customers with inquiries, provide accurate information, resolve routine issues, and ensure a positive customer experience. The ideal candidate should have strong communication skills, patience, and the ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other approved communication channels.
• Provide accurate information about company services, policies, and procedures.
• Assist customers with questions, concerns, and routine service requests.
• Document customer interactions and maintain accurate records.
• Follow up on unresolved inquiries and elevate complex issues to the appropriate department.
• Maintain professional and courteous communication at all times.
• Protect confidential customer and company information.
• Participate in virtual meetings and training sessions as required.

Qualifications

• Strong written and verbal communication skills.
• Good problem-solving and interpersonal skills.
• Basic computer skills and familiarity with email and online communication tools.
• Ability to multitask, stay organized, and manage time effectively.
• Positive attitude and willingness to learn.
• Previous customer service experience is an advantage but not required.

Remote Work Requirements

• Reliable internet connection.
• Access to a computer or laptop.
• A quiet and suitable workspace.
• Ability to communicate with supervisors and team members through approved platforms.

Training and Development

Training will be provided to familiarize successful candidates with company policies, customer service procedures, communication standards, and the tools required for the role.

Key Skills

Customer Support | Communication | Problem-Solving | Data Entry | Recordkeeping | Time Management | Organization | Attention to Detail