Customer Engagement Specialist

Placements24; Windsor Park (TN); Hybrid; USD 37,000 - 63,000; Full time

Job summary

Placements24 in East London seeks a proactive Customer Engagement Specialist for a hybrid role. You will build relationships, support customers, and identify opportunities to improve satisfaction. The role blends in-office collaboration with remote flexibility, ideal for someone passionate about customer success.

You will engage customers, respond to inquiries, and help implement loyalty strategies while coordinating with internal teams to ensure smooth service delivery.

Qualifications

• Proven experience in customer engagement, customer success, or a related client-facing role.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong understanding of customer service principles and best practices.
• Ability to manage multiple customer accounts and prioritize effectively.
• Proficiency with CRM software and customer engagement platforms.
• Comfort working in a hybrid model, balancing office and remote duties.

Responsibilities

• Actively engage with customers to understand their needs and provide tailored support.
• Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
• Develop and implement strategies to enhance customer loyalty and retention.
• Facilitate communication between customers and internal teams to ensure seamless service delivery.
• Monitor customer satisfaction metrics and identify areas for improvement.
• Provide ongoing education and resources to customers regarding product features and benefits.

Skills

Customer engagement

Customer success

Communication

Interpersonal skills

Relationship-building

Multitasking

Prioritization

Tools

CRM software

Customer engagement platforms

Job description

About the Role

Our client is seeking an engaging and proactive Customer Engagement Specialist for a hybrid role based in East London. This position is vital for building and maintaining strong relationships with our customers, ensuring they have a positive and productive experience with our services. You will act as a key point of contact, providing support, gathering feedback, and identifying opportunities for enhanced customer satisfaction. This role offers a dynamic work environment with a mix of in-office collaboration and remote flexibility, perfect for someone passionate about customer success.

Key Responsibilities

• Actively engage with customers to understand their needs and provide tailored support.
• Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
• Develop and implement strategies to enhance customer loyalty and retention.
• Facilitate communication between customers and internal teams to ensure seamless service delivery.
• Monitor customer satisfaction metrics and identify areas for improvement.
• Provide ongoing education and resources to customers regarding product features and benefits.

Requirements

• Proven experience in customer engagement, customer success, or a related client-facing role.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong understanding of customer service principles and best practices.
• Ability to manage multiple customer accounts and prioritize effectively.
• Proficiency with CRM software and customer engagement platforms.
• Comfort working in a hybrid model, balancing office and remote duties.

Benefits

• Competitive annual salary with performance-based bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and specialized training.
• Flexible hybrid work arrangement for better work-life integration.
• A dynamic and supportive team culture focused on customer growth.