Hybrid Customer Service Associate — East London

Placements24; Windsor Park (TN); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Job summary

Placements24 is seeking a Customer Service Associate in East London for a hybrid position that blends in-office collaboration with remote work. The role emphasizes delivering outstanding customer support, addressing inquiries, and building positive relationships with customers.

The ideal candidate will bring strong communication skills, ability to handle stress professionally, and familiarity with CRM systems to maintain accurate customer records and ensure smooth service delivery.

Qualifications

• Previous experience in a customer service role is highly preferred.
• Excellent communication, listening, and interpersonal skills.
• Ability to handle stressful situations with patience and professionalism.
• Basic computer proficiency and familiarity with customer service software or CRM systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, and potentially walk-in visits in a professional and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues and complaints effectively, escalating when necessary.
• Process customer orders, returns, and exchanges, ensuring accuracy and efficiency.
• Maintain detailed customer records and update relevant information in the system.
• Contribute to customer satisfaction by delivering a positive and helpful experience.

Skills

Communication skills

Interpersonal skills

CRM familiarity

Attention to detail

Patience under pressure

Tools

CRM software

Job description

Placements24 is seeking a Customer Service Associate in East London for a hybrid position that blends in-office collaboration with remote work. The role emphasizes delivering outstanding customer support, addressing inquiries, and building positive relationships with customers.

The ideal candidate will bring strong communication skills, ability to handle stress professionally, and familiarity with CRM systems to maintain accurate customer records and ensure smooth service delivery.