Customer Support Executive

Work Force Nexus; United States; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Paid annual leave

Private medical insurance

Pension contribution

Onboarding and training

Career progression

Wellbeing support

Performance incentives

Referral bonus program

Inclusive workplace culture

Job summary

Work Force Nexus is hiring a remote Customer Support Executive to join the growing team. This entry-level role is ideal for recent graduates or those with up to 1 year of experience, offering email, phone, and live chat support in a professional and customer-first environment.

You will receive structured training, ongoing development, and clear career progression within Customer Success, Operations, and Team Leadership.

Qualifications

• Bachelor's degree or equivalent qualification.
• Fresh graduates or up to 1 year of customer service experience.
• Excellent verbal and written English communication.
• Strong problem-solving and interpersonal skills.
• Good computer literacy and typing proficiency.
• Familiarity with Microsoft Office and CRM software is preferred.
• Ability to manage multiple tasks effectively.
• Positive attitude and customer-first mindset.
• Strong time management skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries through phone, email, and live chat.
• Resolve customer issues promptly and professionally.
• Assist customers with account-related queries and product information.
• Process customer requests and update account information.
• Record customer interactions accurately in the CRM system.
• Escalate complex issues to senior support teams.
• Follow company service standards and quality guidelines.
• Collaborate with internal departments to resolve customer concerns.
• Maintain confidentiality of customer information.
• Meet productivity and customer satisfaction targets.
• Participate in training and team meetings.
• Suggest improvements to customer support processes.

Skills

Customer service

Communication

Problem solving

Time management

Remote work

Multitasking

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Overview

We are looking for a customer-focused and enthusiastic Remote Customer Support Executive to join our growing support team. This entry-level opportunity is perfect for recent graduates or individuals with up to one year of experience who enjoy helping customers and solving problems. You will provide exceptional customer service through email, phone, and live chat while ensuring every customer interaction is handled professionally. The company offers structured training, continuous development, and excellent career progression opportunities within Customer Success, Operations, and Team Leadership.

Location & Experience

Location: Remote
Work Experience: 0-1 Year

Roles & Responsibilities

• Respond to customer inquiries through phone, email, and live chat.
• Resolve customer issues promptly and professionally.
• Assist customers with account-related queries and product information.
• Process customer requests and update account information.
• Record customer interactions accurately in the CRM system.
• Escalate complex issues to senior support teams.
• Follow company service standards and quality guidelines.
• Collaborate with internal departments to resolve customer concerns.
• Maintain confidentiality of customer information.
• Meet productivity and customer satisfaction targets.
• Participate in training and team meetings.
• Suggest improvements to customer support processes.

Skills & Qualifications

• Bachelor's degree or equivalent qualification.
• Fresh graduates or up to 1 year of customer service experience.
• Excellent verbal and written English communication.
• Strong problem-solving and interpersonal skills.
• Good computer literacy and typing proficiency.
• Familiarity with Microsoft Office and CRM software is preferred.
• Ability to manage multiple tasks effectively.
• Positive attitude and customer-first mindset.
• Strong time management skills.
• Ability to work independently in a remote setting.

Benefits & Perks

• Competitive salary.
• 100% remote working.
• Flexible working schedule.
• Paid annual leave and public holidays.
• Private medical insurance.
• Pension contribution.
• Paid onboarding and professional training.
• Career development and promotion opportunities.
• Employee wellness and mental health support.
• Performance-based incentives.
• Employee referral bonus program.
• Inclusive and diverse workplace culture.