Customer Support Specialist - East London

Placements24; Windsor Park (TN); Sur place; USD 29 000 - 37 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Full-time employment

Health insurance

Paid time off

Résumé du poste

Placements24, East London, is seeking a customer-focused Customer Support Specialist to join our growing team. You will be the primary contact for customers, handling inquiries via phone, email and live chat, and delivering clear, helpful solutions.

You will document interactions in the CRM, escalate complex issues, and contribute to product insights by identifying recurring trends. The role offers a full-time position with competitive pay and benefits in a fast-paced environment.

Qualifications

• Excellent verbal and written communication in English.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Ability to multitask and manage time in a fast-paced environment.
• High school diploma or equivalent qualification.

Responsabilités

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Diagnose and resolve customer issues, providing clear and concise solutions.
• Document all customer interactions and resolutions accurately in the company's CRM system.
• Escalate complex issues to the appropriate department or team lead when necessary.
• Educate customers on product features and services to enhance their experience.
• Identify trends in customer issues and provide feedback for service improvement.

Connaissances

Communication skills

Problem-solving

Multitasking

Time management

English proficiency

Formation

High School Diploma or equivalent

Outils

CRM software

Helpdesk systems

Description du poste

About the Role

Our client is seeking a highly motivated and customer-focused Customer Support Specialist to join their team in East London . You will be the primary point of contact for customers, providing efficient and effective support across various communication channels. This role is crucial for maintaining customer satisfaction, resolving issues, and ensuring a positive brand experience. If you possess excellent communication skills, a problem-solving mindset, and a passion for helping others, this is an excellent opportunity to contribute to a growing company and develop your career in customer service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Diagnose and resolve customer issues, providing clear and concise solutions.
• Document all customer interactions and resolutions accurately in the company's CRM system.
• Escalate complex issues to the appropriate department or team lead when necessary.
• Educate customers on product features and services to enhance their experience.
• Identify trends in customer issues and provide feedback for service improvement.

Requirements

• Previous experience in a customer support or client-facing role is required.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent qualification.

Benefits

• Competitive salary and opportunities for bonuses.
• Full-time employment with a stable and growing company.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• A supportive and collaborative team environment in East London .