Customer Service Associate - East London

Placements24; Windsor Park (TN); Híbrido; USD 32 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Health benefits

Resumo da oferta

Placements24 is seeking a Customer Service Associate in East London for a hybrid position that blends in-office collaboration with remote work. The role emphasizes delivering outstanding customer support, addressing inquiries, and building positive relationships with customers.

The ideal candidate will bring strong communication skills, ability to handle stress professionally, and familiarity with CRM systems to maintain accurate customer records and ensure smooth service delivery.

Qualificações

• Previous experience in a customer service role is highly preferred.
• Excellent communication, listening, and interpersonal skills.
• Ability to handle stressful situations with patience and professionalism.
• Basic computer proficiency and familiarity with customer service software or CRM systems.
• Strong organizational skills and attention to detail.

Responsabilidades

• Handle customer inquiries via phone, email, and potentially walk-in visits in a professional and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues and complaints effectively, escalating when necessary.
• Process customer orders, returns, and exchanges, ensuring accuracy and efficiency.
• Maintain detailed customer records and update relevant information in the system.
• Contribute to customer satisfaction by delivering a positive and helpful experience.

Conhecimentos

Communication skills

Interpersonal skills

CRM familiarity

Attention to detail

Patience under pressure

Ferramentas

CRM software

Descrição da oferta de emprego

About the Role

Our client is seeking a motivated and customer-oriented Customer Service Associate to join their team in East London . This role is pivotal in ensuring our customers receive outstanding support and assistance with their inquiries and needs. You will act as a friendly and knowledgeable point of contact, addressing concerns, providing information, and fostering positive customer relationships. This hybrid position offers a flexible work arrangement, balancing essential in-office collaboration with remote work capabilities, suitable for an individual dedicated to exceptional service delivery.

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially walk-in visits in a professional and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues and complaints effectively, escalating when necessary.
• Process customer orders, returns, and exchanges, ensuring accuracy and efficiency.
• Maintain detailed customer records and update relevant information in the system.
• Contribute to customer satisfaction by delivering a positive and helpful experience.

Requirements

• Previous experience in a customer service role is highly preferred.
• Excellent communication, listening, and interpersonal skills.
• Ability to handle stressful situations with patience and professionalism.
• Basic computer proficiency and familiarity with customer service software or CRM systems.
• Strong organizational skills and attention to detail.
• A positive attitude and a genuine desire to assist customers.

Benefits

• Competitive annual salary with opportunities for performance-based increases.
• Hybrid work model offering flexibility and work-life balance.
• Comprehensive health and wellness benefits package.
• Training programs to enhance customer service skills and product knowledge.
• A supportive and team-oriented work environment in East London .