Customer Service Representative - Hybrid

Placements24; United States; Hybrid; USD 34,000 - 56,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement fund contributions

Paid leave

Public holidays

Ongoing training and career dev

Job summary

Placements24's client is seeking a Customer Service Representative in a hybrid role, handling inquiries, resolving issues, and providing product information.

The position requires a professional demeanor, strong interpersonal skills, and a commitment to delivering exceptional customer experiences, bridging remote efficiency with in-office collaboration in George.

Qualifications

• Previous experience in a customer service role is essential.
• Excellent communication and active listening skills.
• Proficiency with computers and standard office software.
• Ability to multitask and manage time effectively in a varied environment.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Resolve customer complaints and issues, ensuring satisfaction and retention.
• Provide accurate information regarding products, services, and policies.
• Process orders, forms, applications, and requests as needed.
• Collaborate with team members to achieve departmental goals and maintain service standards.
• Document all customer interactions and resolutions in the designated system.

Skills

Customer service

Communication

Active listening

Multitasking

Microsoft Office

Tools

Office software

Job description

About the Role

Our client is looking for a dynamic Customer Service Representative to join their team in George , offering a hybrid work model that combines remote flexibility with in-office collaboration. You will be instrumental in assisting customers with inquiries, resolving issues, and providing information about products and services. This role requires a professional demeanor, strong interpersonal skills, and a commitment to delivering exceptional customer experiences, contributing to the company's reputation for excellent service. You will work closely with team members to share knowledge and improve service delivery, bridging the gap between remote efficiency and team synergy.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Resolve customer complaints and issues, ensuring satisfaction and retention.
• Provide accurate information regarding products, services, and policies.
• Process orders, forms, applications, and requests as needed.
• Collaborate with team members to achieve departmental goals and maintain service standards.
• Document all customer interactions and resolutions in the designated system.

Requirements

• Previous experience in a customer service role is essential.
• Excellent communication and active listening skills.
• Proficiency in using computers and standard office software.
• Ability to multitask and manage time effectively in a varied work environment.
• A positive attitude and a strong desire to help customers.
• Must be able to work effectively both remotely and from the George office.

Benefits

• Attractive annual salary and opportunities for performance incentives.
• Hybrid work arrangement, offering a balance of remote and office work.
• Medical aid and retirement fund contributions.
• Paid leave and public holidays.
• Ongoing training and career development opportunities.