Client Support Specialist

Placements24; Roanoke (VA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Career advancement

Collaborative environment

Job summary

Placements24 is seeking a dedicated Client Support Specialist for an on-site role in East London. You will be the primary contact for client inquiries, providing guidance and solutions with professionalism to ensure satisfaction and retention.

The role emphasizes clear communication, problem solving, and teamwork within a collaborative office setting, offering opportunities for growth and excellent benefits.

Qualifications

• Experience in client support or customer service.
• Strong communication and active listening skills.
• Proficiency with CRM software and helpdesk tools.
• Customer-centric approach with problem solving.
• Ability to multitask and prioritize tasks.

Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions.
• Troubleshoot and resolve client issues with clear guidance.
• Document all client interactions in the CRM system.
• Educate clients on product usage and best practices.
• Escalate complex issues to appropriate internal departments.
• Gather client feedback to identify service improvements.

Skills

Client support

Communication skills

CRM software

Problem solving

Multitasking

Education level (HS diploma)

Education

High school diploma

Further education / certifications

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is seeking a dedicated and personable Client Support Specialist to join their team in East London . This role is essential for providing prompt and effective support to our clients, ensuring their needs are met and their issues are resolved efficiently. You will be the first point of contact for client inquiries, offering guidance and solutions with professionalism and care. This on-site position requires a strong commitment to customer satisfaction and the ability to work collaboratively within a supportive team environment. Your contribution will directly impact client retention and uphold our client's reputation for excellent service.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions in a timely manner.
• Troubleshoot and resolve client issues, providing clear and concise solutions.
• Document all client interactions and resolutions accurately in the CRM system.
• Educate clients on product usage and best practices.
• Escalate complex issues to appropriate internal departments for resolution.
• Gather client feedback to identify areas for service improvement.

Requirements

• Proven experience in a client support or customer service role.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using CRM software and helpdesk tools.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to manage multiple tasks and prioritize effectively.
• High school diploma required; further education or certifications are a plus.

Benefits

• Competitive salary package based on experience.
• Work in a professional office setting in East London .
• Comprehensive health and wellness benefits.
• Opportunities for career advancement within the company.
• A collaborative and customer-focused work environment.