CMDB & ITIL Configuration Lead

ASM Research, An Accenture Federal Services Company; Bismarck (ND); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Manager to lead configuration management across enterprise IT environments, including CMDB design, governance, and data integrity. You will partner with infrastructure, applications, and security teams to prevent drift and support incident, change and problem processes in a federal setting.

Responsibilities include policy development, data normalization in ServiceNow or similar tools, and delivering reports to

Qualifications

• Bachelor's degree or equivalent work experience.
• 8+ years in configuration management/CMDB or ITSM roles.
• Hands-on with CMDB, ITIL processes, and governance.

Responsibilities

• Design and maintain the CMDB data model and item relationships.
• Establish and enforce configuration management policies and naming conventions.
• Integrate CMDB data with change, incident, and problem workflows for impact analysis.

Skills

Configuration management

CMDB administration

ITSM

Analytical thinking

Project management

Communication

Microsoft Office

Education

Bachelor's degree in IT/CS/Engineering

Equivalent relevant work experience

Tools

ServiceNow

BMC Remedy

ITIL

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Manager to lead configuration management across enterprise IT environments, including CMDB design, governance, and data integrity. You will partner with infrastructure, applications, and security teams to prevent drift and support incident, change and problem processes in a federal setting.

Responsibilities include policy development, data normalization in ServiceNow or similar tools, and delivering reports to