Junior CMDB & Configuration Analyst

ASM Research, An Accenture Federal Services Company; Oklahoma City (OK); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst, Junior to support CMDB accuracy across infrastructure and applications. You will collect, validate, and update CI records, ensuring the environment's current state supports operational governance.

Under supervision, you will assist with configuration audits, data quality checks, and analysis to enable incident, change, and problem management in a federal IT environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 0–3 years of IT operations, service management, asset management, or configuration management experience.
• Foundational ITIL understanding for CMDB concepts.
• Hands-on experience with ITSM or CMDB tools.

Responsibilities

• Maintain accurate CI records in the CMDB by collecting, verifying, and updating data.
• Perform day-to-day CMDB maintenance and reconcile data.
• Assist with configuration audits and certifications, documenting discrepancies.
• Use ITSM/CMDB tools to run queries and support incident/change processes.
• Review change and incident records to ensure CIs are correctly linked.
• Contribute to CMDB data quality improvement and metric tracking.
• Follow configuration governance practices to protect CMDB integrity.

Skills

Analytical thinking

Communication

Interpersonal skills

Problem solving

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related discipline

Equivalent combination of education and experience

Tools

ServiceNow

CMDB tools

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst, Junior to support CMDB accuracy across infrastructure and applications. You will collect, validate, and update CI records, ensuring the environment's current state supports operational governance.

Under supervision, you will assist with configuration audits, data quality checks, and analysis to enable incident, change, and problem management in a federal IT environment.