Junior CMDB & Configuration Analyst

ASM Research, An Accenture Federal Services Company; Jefferson City (MO); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks an IT Configuration Analyst, Junior to support CMDB accuracy and governance. You will collect, validate, and update CI records for enterprise IT services under supervision, enabling reliable incident, change, and problem management in a federal environment.

Under the guidance of senior staff, you will participate in audits, data quality checks, and analysis to inform risk assessment and decision-making.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related discipline.
• 0–3 years of IT operations, service management, asset management, or configuration management in enterprise IT services.
• Foundational ITIL concepts including CMDB types, attributes, relationships, and lifecycle states.
• Hands-on experience with ITSM or CMDB tools to maintain records and support incidents/changes.
• Current secret security clearance or higher.
• Strong analytical, problem-solving, communication, and interpersonal skills.

Responsibilities

• Maintain accurate CI records in the CMDB by collecting, verifying, and updating data for infrastructure, applications, and related services.
• Perform CMDB maintenance: create/update CIs, reconcile discovery data, resolve data conflicts.
• Assist with configuration audits and certifications, document discrepancies, coordinate remediation with owning teams.
• Use ITSM and CMDB tools to navigate CI structures, run queries, and support impact analysis for incidents, problems, and changes.
• Review change and incident records to ensure CIs are correctly linked for traceability.
• Contribute to CMDB data quality by monitoring completeness and correctness and aiding corrective actions.
• Follow configuration governance practices to protect CMDB integrity and audit readiness.
• Collaborate with ITIL process owners and operations teams to support stable IT service delivery in regulated environments.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in IT/CS/Business or related

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company seeks an IT Configuration Analyst, Junior to support CMDB accuracy and governance. You will collect, validate, and update CI records for enterprise IT services under supervision, enabling reliable incident, change, and problem management in a federal environment.

Under the guidance of senior staff, you will participate in audits, data quality checks, and analysis to inform risk assessment and decision-making.