Junior CMDB Analyst – ITIL & ITSM Impact

ASM Research, An Accenture Federal Services Company; Indianapolis (IN); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research is seeking an IT Configuration Analyst, Junior to help keep the CMDB accurate and complete across infrastructure and applications. You will collect, validate, and update CI records to reflect the environment's current state for operations and governance.

Under supervision, you will assist with configuration audits, data quality checks, and analysis to support incident, change, and problem management in a regulated federal IT environment.

Qualifications

• Foundational understanding of ITIL service asset and configuration management concepts.
• Hands‑on experience using IT service management or CMDB tools to maintain records.
• 0–3 years of experience in IT operations, service management, asset management, or configuration management.
• Current secret security clearance or higher.

Responsibilities

• Maintain accurate CI records in the CMDB by collecting, verifying, and updating configuration data.
• Perform day‑to‑day CMDB maintenance activities, including creating and updating CIs and reconciling data.
• Assist with configuration audits and certifications by documenting discrepancies and coordinating remediation.
• Use IT service management and CMDB tools to run queries and support impact analysis for incidents, changes.
• Review change records and incident tickets to confirm CIs are correctly linked.
• Contribute to CMDB data quality improvement by monitoring metrics and implementing actions.
• Follow configuration governance practices and access controls to protect CMDB integrity.
• Collaborate with ITIL process owners to support stable enterprise IT services in a regulated environment.

Skills

ITIL knowledge

CMDB basics

Analytical thinking

Communication skills

Multitasking

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

Job description

ASM Research is seeking an IT Configuration Analyst, Junior to help keep the CMDB accurate and complete across infrastructure and applications. You will collect, validate, and update CI records to reflect the environment's current state for operations and governance.

Under supervision, you will assist with configuration audits, data quality checks, and analysis to support incident, change, and problem management in a regulated federal IT environment.