CMDB Data Analyst (Junior) – ITIL & Governance

ASM Research, An Accenture Federal Services Company; Tallahassee (FL); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking an IT Configuration Analyst, Junior to support CMDB accuracy and governance within a federal IT environment. You will collect, validate, and update CI records, enabling reliable data for incident, change, and problem management.

The role requires a foundational ITIL understanding, hands-on CMDB tooling experience, and the ability to work under supervision while maintaining security clearances and collaborating with cross-functional

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• 0–3 years of experience in IT operations, service management, asset management, or configuration management supporting enterprise IT services.
• Foundational understanding of ITIL service asset and configuration management concepts, including CI types, attributes, relationships, and lifecycle states within a CMDB.
• Hands-on experience using IT service management or CMDB tools to maintain records, perform basic queries, and support incident or change processes.
• Candidates must have a current secret security clearance or higher.
• Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Maintain accurate, complete CI records in the CMDB by collecting, verifying, and updating configuration data for infrastructure, applications, and related services.
• Perform day-to-day CMDB maintenance activities, including creating and updating CIs, reconciling discovery data with manually entered information, and resolving data conflicts.
• Assist with configuration audits and certifications by comparing CMDB records to actual inventories, documenting discrepancies, and coordinating remediation with owning teams.
• Use IT service management and CMDB tools to navigate CI structures, run queries and reports, and support impact analysis for incidents, problems, and changes.
• Review change records and incident tickets to confirm that associated CIs are correctly linked, improving traceability for root cause analysis and risk evaluation.
• Contribute to CMDB data quality improvement efforts by monitoring metrics such as completeness and correctness and helping implement corrective actions.
• Follow configuration governance practices, including naming standards, data entry guidelines, and access controls, to protect CMDB integrity and support audit readiness.
• Collaborate with other ITIL process owners and operations teams to ensure configuration data supports stable, efficient delivery of enterprise IT services in a regulated environment.

Skills

Analytical thinking

Communication skills

Problem solving

Interpersonal skills

Education

Bachelor's degree in IT/CS/Business

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company is seeking an IT Configuration Analyst, Junior to support CMDB accuracy and governance within a federal IT environment. You will collect, validate, and update CI records, enabling reliable data for incident, change, and problem management.

The role requires a foundational ITIL understanding, hands-on CMDB tooling experience, and the ability to work under supervision while maintaining security clearances and collaborating with cross-functional