Junior CMDB & Configuration Analyst

ASM Research, An Accenture Federal Services Company; Salt Lake City (UT); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company in Salt Lake City is seeking an IT Configuration Analyst, Junior to support CMDB maintenance, data validation, and governance across IT infrastructure and applications.

Under supervision, you will assist with CMDB audits, change linkage checks, and reports to enable incident, problem, and risk decision‑making within a regulated federal environment.

Qualifications

• Bachelor’s degree in IT, CS, or related field or equivalent combo of education and experience.
• 0–3 years in IT operations, service management, asset management, or configuration management.
• Foundational ITIL CK knowledge including CI types, attributes, relationships, lifecycle states.
• Hands-on experience with ITSM/CMDB tools to maintain records and support processes.
• Current secret security clearance or higher.
• Strong analytical, problem‑solving, and communication skills.

Responsibilities

• Maintain accurate CI records in the CMDB by collecting, validating, and updating data for infrastructure, applications, and services.
• Perform CMDB maintenance, create/update CIs, reconcile discovery data, resolve data conflicts.
• Assist with audits and certifications, document discrepancies, coordinate remediation with owning teams.
• Use ITSM/CMDB tools to run queries and support incident, change, and problem management.
• Review change records and incidents to ensure correct CI links for traceability.
• Support data quality metrics and corrective actions to improve CMDB data.
• Follow governance practices for naming, data entry, and access controls.

Skills

ITIL knowledge

Analytical skills

Communication skills

Secret clearance

CMDB tools experience

Data quality

Multi-tasking

Education

Bachelor’s degree

Tools

ServiceNow

CMDB tools

Job description

ASM Research, An Accenture Federal Services Company in Salt Lake City is seeking an IT Configuration Analyst, Junior to support CMDB maintenance, data validation, and governance across IT infrastructure and applications.

Under supervision, you will assist with CMDB audits, change linkage checks, and reports to enable incident, problem, and risk decision‑making within a regulated federal environment.