Junior Cloud Support Analyst – Hybrid/Remote

Acturis; Town of Poland (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stable employment based on contract

Opportunities for development

Regular feedback sessions

Mentorship during onboarding

Regular pay rises

Benefit packages including medical care

Flexibility with hybrid working model

Job summary

A leading cloud solutions provider in New York seeks a Junior Cloud Support Analyst to provide helpdesk support for their private cloud infrastructure. You'll benefit from structured training, gain real-world experience, and have opportunities for professional development. The role requires strong communication skills and familiarity with network operating systems. A minimum of one year customer service experience is required. This position offers a hybrid working model and competitive benefits package.

Qualifications

• At least one year of experience in a customer service role.
• Familiarity with network operating systems.

Responsibilities

• Provide helpdesk support for the Global Private Cloud infrastructure.
• Triage new requests and resolve or escalate as needed.
• Monitor and evaluate the health of the cloud platform.

Skills

Very good spoken and written English (minimum B2)

Strong communication skills

Ability to work effectively in a team

Curiosity about cloud platform

Education

Completed higher education (or in the final semester)

Tools

Windows operating systems

Linux operating systems

Job description

A leading cloud solutions provider in New York seeks a Junior Cloud Support Analyst to provide helpdesk support for their private cloud infrastructure. You'll benefit from structured training, gain real-world experience, and have opportunities for professional development. The role requires strong communication skills and familiarity with network operating systems. A minimum of one year customer service experience is required. This position offers a hybrid working model and competitive benefits package.