Hybrid Technical Analyst: Cloud, ITIL & Live Support

Automatic Data Processing, Inc.; Melville (NY); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Health benefits package

4% 401(k) company match with immediate

Flexible Time Off (FTO)

Job summary

CloudFirst, a leading provider of managed cloud, cybersecurity, and infrastructure services, is seeking a Technical Analyst in Melville, NY. The role offers hybrid work arrangements with a Monday–Friday day schedule and responsibilities spanning ticket, alert, and phone-based support to ensure reliable service.

Ideal candidates have experience in technical support or system administration, Azure, and ITIL-based service management.

Qualifications

• Experience in technical support or system administration.
• Experience with Windows Server, Active Directory, DNS/DHCP.
• Azure experience including VMs and networking.

Responsibilities

• Manage support tickets with SLA adherence.
• Monitor alerts and respond to incidents.
• Provide live phone support during the day shift.
• Coordinate escalations to Engineering, Networking, Backup, or Remote Hands teams.
• Document work clearly and handoffs at shift end.

Skills

Technical support

System administration

Phone support

Communication

multitasking

Tools

Zabbix

GrokStream

SIEM

Veeam

Zerto

AS400 backups

Job description

CloudFirst, a leading provider of managed cloud, cybersecurity, and infrastructure services, is seeking a Technical Analyst in Melville, NY. The role offers hybrid work arrangements with a Monday–Friday day schedule and responsibilities spanning ticket, alert, and phone-based support to ensure reliable service.

Ideal candidates have experience in technical support or system administration, Azure, and ITIL-based service management.