Senior Cloud Support Engineer - Automation & Incident Lead

Eon.io; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A fast-growing startup in New York is seeking a Senior Support Engineer to deliver exceptional technical support. You will troubleshoot customer issues and collaborate with teams to create solutions. The ideal candidate has over 5 years of technical support experience and familiarity with cloud technologies like Azure and AWS. This role requires working a 9-6 EST schedule and offers opportunities for automation and scaling support. Competitive compensation and benefits provided.

Qualifications

• 5+ years of hands-on technical experience in customer support.
• 2+ years of experience with cloud technologies.
• Understanding of networking fundamentals and relational databases.

Responsibilities

• Provide technical customer support experience.
• Own, troubleshoot, and solve customer technical issues.
• Design and implement solutions that scale support offerings.

Skills

Hands-on technical experience

Cloud technologies (Azure, AWS, GCP)

Reading/debugging code (Go, Python, JavaScript)

Command-line tools proficiency

DevOps technologies experience

REST APIs or GraphQL familiarity

Basic web technologies knowledge

Networking fundamentals understanding

Relational databases knowledge

Cloud security constructs knowledge

Job description

A fast-growing startup in New York is seeking a Senior Support Engineer to deliver exceptional technical support. You will troubleshoot customer issues and collaborate with teams to create solutions. The ideal candidate has over 5 years of technical support experience and familiarity with cloud technologies like Azure and AWS. This role requires working a 9-6 EST schedule and offers opportunities for automation and scaling support. Competitive compensation and benefits provided.