Hybrid Junior Systems Engineer — Client IT Support

Atlas Technica; Arizona; Hybrid; USD 27,552 - 48,216; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career development

Job summary

Atlas Technica, a NYC-area managed IT services provider, is seeking a Junior Systems Engineer to join our Support team. This hands-on role offers growth in IT support, systems administration, and client-facing technology services.

The Junior Systems Engineer will work with Systems Engineers in a collaborative environment, providing direct support to client users and infrastructure. This is a hybrid position requiring onsite support at client offices as needed in New York City, Stamford, and

Qualifications

• At least one year of professional IT experience in desktop support, systems engineering, systems administration, or a related technical support function.
• Experience providing end-user and desktop support for Microsoft Windows, Microsoft Office, desktops/laptops, and mobile devices.
• Experience supporting Microsoft 365 technologies: Exchange Online, SharePoint Online, Intune, Entra ID/Azure AD.
• Basic knowledge of Windows Server, Active Directory, and Group Policy.
• Basic networking concepts and good communication skills.

Responsibilities

• Provide onsite and remote IT support to client users.
• Troubleshoot and resolve desktop, software, hardware, mobile device, and connectivity issues.
• Use a ticketing system to document, manage, and resolve support requests.
• Escalate technical issues to Systems Engineers or Senior Systems Engineers when appropriate.
• Maintain accurate and up-to-date technical documentation.
• Adhere to organizational policies, procedures, and client-specific guidelines.
• Follow established change-control procedures.
• Support client users and infrastructure across New York City, Stamford, and Greenwich as needed.

Skills

Desktop support

Windows

Microsoft 365

Networking basics

Communication skills

Documentation

Troubleshooting

Mobile devices

Active Directory

Group Policy

Job description

Atlas Technica, a NYC-area managed IT services provider, is seeking a Junior Systems Engineer to join our Support team. This hands-on role offers growth in IT support, systems administration, and client-facing technology services.

The Junior Systems Engineer will work with Systems Engineers in a collaborative environment, providing direct support to client users and infrastructure. This is a hybrid position requiring onsite support at client offices as needed in New York City, Stamford, and