Hybrid Junior Systems Engineer - IT Support & Admin

Atlas Technica, LLC; Connecticut; Hybrid; USD 30,307 - 46,838; Full time

Job summary

Atlas Technica seeks a Junior Systems Engineer to join our Support team. This hands-on role provides IT support, systems administration, and client-facing services with hybrid on-site work at client offices in New York City, Stamford, and Greenwich.

You will work with Systems Engineers to grow technical skills in desktop support, Windows, 365 technologies, and infrastructure while delivering professional service to hedge funds and investment firms.

Qualifications

• At least one year of professional IT experience in desktop support, systems engineering, or related technical support.
• Experience providing end-user and desktop support for Microsoft Windows, Microsoft Office, desktops and laptops, and mobile devices.
• Experience supporting Microsoft 365 technologies including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Entra ID/Azure Active Directory.
• Basic knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy.
• Basic understanding of networking concepts.
• Strong verbal and written communication skills.
• Ability to commute to client offices in New York City, Stamford, and Greenwich as needed; periodic travel between locations may be required.
• Ability to meet the physical requirements of the role (lifting up to 50 pounds, standing/sitting, etc.).

Responsibilities

• Provide onsite and remote IT support to client users.
• Troubleshoot and resolve desktop, software, hardware, mobile device, and connectivity issues.
• Use a ticketing system to document, manage, and resolve support requests.
• Escalate technical issues to Systems Engineers when appropriate.
• Maintain accurate and up-to-date technical documentation.
• Follow organizational policies, procedures, and client-specific guidelines.
• Adhere to change-control procedures.
• Support client users and infrastructure across NYC, Stamford, and Greenwich as needed.

Skills

Windows OS

Microsoft 365

Desktop support

Communication skills

Team collaboration

Tools

ConnectWise

Sophos

VMware

Hyper-V

Okta

Duo

Box

Dropbox

Job description

Atlas Technica seeks a Junior Systems Engineer to join our Support team. This hands-on role provides IT support, systems administration, and client-facing services with hybrid on-site work at client offices in New York City, Stamford, and Greenwich.

You will work with Systems Engineers to grow technical skills in desktop support, Windows, 365 technologies, and infrastructure while delivering professional service to hedge funds and investment firms.