Entry-Level Application Support Analyst (Hybrid)

Acturis; Town of Poland (NY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Stable employment contract

Development opportunities

Regular pay rises

Private medical care

Multisport card

Feedback meetings

Job summary

A leading software company is seeking an enthusiastic Application Support Analyst to join their Customer Support team. This entry-level role offers full training, allowing you to grow in the IT sector without prior experience. Responsibilities include assisting customers with application configurations, providing functional advice, and maintaining documentation. Ideal candidates will have strong English skills and problem-solving abilities. This position offers hybrid work flexibility and regular pay rises.

Qualifications

• Fluent English with emphasis on Business English.
• Excellent attention to detail.
• Ability to work under time pressure.

Responsibilities

• Help customers configure the Acturis application.
• Resolve issues via email.
• Test configuration changes based on customer needs.

Skills

Fluent English

Problem-solving skills

Communication skills

Ability to learn quickly

Education

Completed higher education

Tools

JIRA

SQL Developer

MS Office (including VBA)

Job description

A leading software company is seeking an enthusiastic Application Support Analyst to join their Customer Support team. This entry-level role offers full training, allowing you to grow in the IT sector without prior experience. Responsibilities include assisting customers with application configurations, providing functional advice, and maintaining documentation. Ideal candidates will have strong English skills and problem-solving abilities. This position offers hybrid work flexibility and regular pay rises.