Junior Cloud Operations and Customer Support Engineer with Security Clearance

D2 Consulting; Springfield (VA); On-site; USD 120,000 - 130,000; Full time

Job summary

D2 Technical Services in Springfield, VA seeks a Junior Cloud Operations and Customer Support Engineer to join the CORE team. You will help maintain cloud infrastructure, ensure high availability, and deliver responsive customer support in a fast-paced enterprise environment.

Requires a Bachelor’s in IT or related field, 2+ years in cloud ops, and an active TS/SCI clearance. Proficiency with AWS, Linux, DevOps, and CI/CD tools; strong communication and teamwork skills.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 2+ years in IT with a focus on cloud operations and support.
• Experience with AWS cloud services and infrastructure management.
• Strong troubleshooting and customer-focused support abilities.
• Knowledge of Linux distributions (RedHat/CentOS).
• Familiarity with DevOps, Agile/Scrum, and CI/CD tools like GitLab CI/Nexus.
• Excellent communication and teamwork skills.

Responsibilities

• Proactively manage and maintain cloud infrastructure for high availability.
• Respond to and resolve customer issues with technical support excellence.
• Collaborate with engineering teams to support enterprise cloud usage.
• Monitor applications to address performance and availability concerns.
• Assess infrastructure for scalability and performance improvements.
• Develop and maintain documentation for support procedures.

Skills

Cloud operations

AWS

Customer support

Linux

DevOps practices

Agile/Scrum

CI/CD tools

Communication

Education

Bachelor’s Degree in IT or related field

Tools

GitLab CI

Nexus

Job description

New Junior Cloud Operations and Customer Support Engineer Springfield, VA

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED

Job Description: In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service
• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
• Monitor applications to identify and address performance or availability issues
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures. What You'll Need Education and Experience:
• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support
• Proficiency in AWS cloud services and infrastructure management
• Exceptional troubleshooting and problem-solving abilities
• Experience delivering customer-focused technical support
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
• Excellent communication and teamwork skills.
• Additional Information
• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-$130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more! D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals.

As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.