Junior Cloud Operations and Customer Support Engineer

D2 Technical Services; Springfield (VA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Technical Services seeks a Junior Cloud Operations and Customer Support Engineer to join our CORE team in Springfield, VA (onsite). You’ll help maintain cloud infrastructure, ensure high availability, and deliver top-tier customer support to our intelligence customer.

The role requires a Bachelor’s in IT and 2+ years in cloud operations, with AWS and Linux proficiency, and experience with DevOps, CI/CD (GitLab CI, Nexus). You’ll document procedures and collaborate across engineering teams.

Qualifications

• Bachelor’s degree in IT or related field and 2+ years IT experience focusing on cloud operations and customer support.
• Proficiency in AWS cloud services and Linux distributions (e.g., RedHat, CentOS).
• Experience delivering customer-focused technical support and strong troubleshooting abilities.
• Knowledge of DevOps practices, Agile/Scrum, and CI/CD tools (GitLab CI, Nexus).
• Excellent communication and teamwork skills.

Responsibilities

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with engineering teams to support user consumption of applications in a complex enterprise cloud environment.
• Monitor applications to identify and address performance or availability issues.
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures.

Skills

AWS

Troubleshooting

Customer support

Linux

DevOps

Agile/Scrum

CI/CD tools

GitLab CI

Nexus

Communication

Teamwork

Education

Bachelor’s Degree in IT or related field

Tools

GitLab CI

Nexus

Job description

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

Job Description:

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service
• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
• Monitor applications to identify and address performance or availability issues
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures.

What You’ll Need

Education and Experience:

• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support

Required Skills:

• Proficiency in AWS cloud services and infrastructure management
• Exceptional troubleshooting and problem‑solving abilities
• Experience delivering customer‑focused technical support
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
• Excellent communication and teamwork skills.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-$130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above‑stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit‑based recruitment process and encourages applications from all qualified individuals. As a Veteran‑Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.