Junior Automotive Customer Success Specialist – Onsite/Video

REYNOLDS & REYNOLDS CO; Cherry Hill Township (NJ); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, life

Company car for business and personal

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Professional development

Résumé du poste

Reynolds & Reynolds Co. is seeking a Customer Success Specialist to deliver high-level customer support to automotive dealerships. The role involves on-site and video conferencing support with about 80% on-site and 20% remote, in a defined region.

You will guide customers to maximize product usage and overall satisfaction. During the intensive training period (about six months), travel will be up to 50% with occasional hotel stays; after training, travel reduces to roughly 10% of the month.

Qualifications

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license with fewer than 2 moving violations in last 3 years and no OVI/DUI/DWI in last 5 years
• Ability to travel up to 50% during training (6 months) and ~10% thereafter
• Reliable home internet with sufficient bandwidth for video conferencing

Responsabilités

• Provide high level customer support to 30–50 automotive dealerships in a defined area
• Serve as a consultant and ensure customers use the software to its full potential
• Provide on-site and video conference support; ~80% on-site, ~20% video conference

Description du poste

Reynolds & Reynolds Co. is seeking a Customer Success Specialist to deliver high-level customer support to automotive dealerships. The role involves on-site and video conferencing support with about 80% on-site and 20% remote, in a defined region.

You will guide customers to maximize product usage and overall satisfaction. During the intensive training period (about six months), travel will be up to 50% with occasional hotel stays; after training, travel reduces to roughly 10% of the month.