Entry-Level On-Site Customer Success - Automotive

The Reynolds and Reynolds Company; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life, HSA

401(k) with 6% match

Company car for business and personal

Professional development and training

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to provide high-level support to 30–50 automotive dealerships across a defined region. You will serve as a product consultant, ensuring customers maximize usage of the software, with a mix of on-site and video conference support (about 80/20).

Training is intensive and may involve instruction at multiple offices with mentors nationwide to apply knowledge in real-world settings.

Qualifications

• Bachelor’s degree or equivalent experience.
• Self-starter with strong time management.
• Excellent written and verbal communication.
• Strong customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver’s license with few violations in past years and no serious violations.
• Willingness to travel up to 50% during training; ~25% after.
• Reliable home internet with bandwidth suitable for video conferencing.

Responsibilities

• Provide high level customer support to 30–50 automotive dealerships.
• Act as a trusted consultant to maximize product usage.
• Deliver on-site and video conference support (roughly 80% on-site, 20% video).
• Participate in a comprehensive training program with onboarding at multiple sites.

Skills

Self-starter

Time management

Written & verbal communication

Customer service

Relationship building

Driver's license

Travel readiness

Video conferencing

Education

Bachelor’s Degree or equivalent experience

Job description

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to provide high-level support to 30–50 automotive dealerships across a defined region. You will serve as a product consultant, ensuring customers maximize usage of the software, with a mix of on-site and video conference support (about 80/20).

Training is intensive and may involve instruction at multiple offices with mentors nationwide to apply knowledge in real-world settings.