Field-Based Customer Success Specialist for Auto Dealers

The Reynolds and Reynolds Company; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Company car

Professional development

Paid vacation & sick days

Eight paid holidays

Referral bonus

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to deliver high level customer support to 30-50 automotive dealerships in a defined area. You will work as a consultant, ensuring customers maximize the software's potential and will provide both on-site and video conference support.

Approximately 80% on-site and 20% remote during regular duties. Training is intensive, with classroom sessions in Houston, TX and Dayton, OH, plus online courses nationwide and mentoring

Qualifications

• Bachelor’s Degree or equivalent experience.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Must have a valid driver’s license, with fewer than 2 moving violations in 3 years and no OVI/DUI/DWI in 5 years.
• Ability to travel, with overnight hotel stays, up to 50% during training (~6 months); after training, travel ~25% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing.

Responsibilities

• Provide high level customer support to approximately 30-50 automotive dealerships in a defined area.
• Deliver on-site and video conference support to customers.
• Act as a trusted consultant to maximize customer use of the software.

Skills

Strong written and verbalcommunication

Excellent customer service

Organizational skills

Relationship building

Valid driver's license

Travel readiness

Education

Bachelor’s Degree or equivalent experience

Job description

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to deliver high level customer support to 30-50 automotive dealerships in a defined area. You will work as a consultant, ensuring customers maximize the software's potential and will provide both on-site and video conference support.

Approximately 80% on-site and 20% remote during regular duties. Training is intensive, with classroom sessions in Houston, TX and Dayton, OH, plus online courses nationwide and mentoring