Entry Level Customer Success Specialist

The Reynolds and Reynolds Company; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with up to 6% matching

Company car for business and personal

Professional development and training

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to deliver high level support to a regional base of automotive dealerships. You will serve as a product consultant, ensuring customers maximize the software purchased and derive full value from its capabilities.

You will provide both on-site and video conference support, with roughly 80% of time spent on-site and 20% via video. Strong communication and relationship skills are essential for success.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills.
• Ability to build strong customer relationships.
• Self-starter with good time management skills.

Responsibilities

• Provide high level customer support to 30-50 automotive dealerships.
• Act as a consultant to maximize product usage and value.
• Deliver on-site and video conference support to customers.
• Travel as needed, with on-site work 80% and virtual support 20%.

Skills

Customer service

Communication

Time management

Relationship building

Education

Bachelor's degree

Tools

Video conferencing

Job description

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

• Must have reliable home internet with sufficient bandwidth for video conferencing
• Bachelor's degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 35% of the month

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds is an equal opportunity employer.