Field Automotive Customer Success Specialist

REYNOLDS & REYNOLDS CO; Dover (DE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with matching

Company car for business and personal用

Professional development

Paid vacation and holidays

Referral bonuses

Job summary

Reynolds & Reynolds Co. seeks a Customer Success Specialist to provide on-site and video conference support for 30–50 automotive dealerships in a defined region. You will act as a consultant to maximize product usage and ensure customers derive full value from the software.

The role involves 80% on-site work and 20% video conferencing, with training across multiple locations and ongoing field travel. Strong communication, organization, and customer service skills are essential.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Proven strong written and verbal communication skills.

Responsibilities

• Provide on-site and remote video conference support to 30–50 automotive dealerships.
• Act as a trusted consultant to help customers maximize utilization of the software.
• Travel as required, with overnight stays during training and post-training travel.
• Maintain excellent customer relationships and deliver high-level customer service.

Skills

Customer service

Communication

Time management

Relationship building

Travel readiness

Education

Bachelor’s Degree

Job description

Reynolds & Reynolds Co. seeks a Customer Success Specialist to provide on-site and video conference support for 30–50 automotive dealerships in a defined region. You will act as a consultant to maximize product usage and ensure customers derive full value from the software.

The role involves 80% on-site work and 20% video conferencing, with training across multiple locations and ongoing field travel. Strong communication, organization, and customer service skills are essential.