Customer Success Associate – Auto Dealerships (On-site/Video)

The Reynolds and Reynolds Company; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with up to 6% matching

Company car for business and personal

Professional development and training

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to deliver high level support to a regional base of automotive dealerships. You will serve as a product consultant, ensuring customers maximize the software purchased and derive full value from its capabilities.

You will provide both on-site and video conference support, with roughly 80% of time spent on-site and 20% via video. Strong communication and relationship skills are essential for success.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills.
• Ability to build strong customer relationships.
• Self-starter with good time management skills.

Responsibilities

• Provide high level customer support to 30-50 automotive dealerships.
• Act as a consultant to maximize product usage and value.
• Deliver on-site and video conference support to customers.
• Travel as needed, with on-site work 80% and virtual support 20%.

Skills

Customer service

Communication

Time management

Relationship building

Education

Bachelor's degree

Tools

Video conferencing

Job description

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to deliver high level support to a regional base of automotive dealerships. You will serve as a product consultant, ensuring customers maximize the software purchased and derive full value from its capabilities.

You will provide both on-site and video conference support, with roughly 80% of time spent on-site and 20% via video. Strong communication and relationship skills are essential for success.