Customer Success Specialist: Auto Dealer Support (Onsite)

The Reynolds and Reynolds Company; Dover (DE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental Vision Life

401(k) matching

Company car

Professional development

Promotion from within

Paid vacation

Paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company in Dover, DE seeks a Customer Success Specialist to deliver high-level support to 30-50 automotive dealerships. You will optimize product usage, on-site and via video conference, ensuring customers maximize investment and satisfaction.

The role requires travel for training and ongoing field visits, strong communication, organizational skills, and the ability to build lasting relationships. A bachelor’s degree and valid driver’s license are required.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Must be a self-starter with good time management skills.
• Must be able to travel up to 50% during training; 10% afterward.
• Must have reliable home internet for video conferencing.

Responsibilities

• Provide high-level customer support to 30-50 automotive dealerships in a defined area.
• Deliver on-site and video conference support to customers.
• Travel for training and ongoing field visits (training up to 50%, later ~10%).

Skills

Communication skills

Customer service

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

The Reynolds and Reynolds Company in Dover, DE seeks a Customer Success Specialist to deliver high-level support to 30-50 automotive dealerships. You will optimize product usage, on-site and via video conference, ensuring customers maximize investment and satisfaction.

The role requires travel for training and ongoing field visits, strong communication, organizational skills, and the ability to build lasting relationships. A bachelor’s degree and valid driver’s license are required.