JR. A+ Field IT Engineer

Pinnacle Technical Resources; City of Newburgh (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Pinnacle Technical Resources is seeking a skilled desk-side support technician in City of Newburgh, NY. The role involves installing, maintaining, and repairing various hardware, software, and networking systems. A minimum of 2 years of experience and an A+ Certification are required.

The technician will ensure customer satisfaction through effective communication and proactive maintenance advice. Candidates must have a valid driver's license and a reliable vehicle.

Qualifications

• 2 or more years of experience in a hands-on desk-side support role required.
• Must have valid driver’s license with reliable vehicle and appropriate insurance.
• Proficiency in Windows operating systems and Microsoft Office software.

Responsibilities

• Responsible for installing, maintaining, and repairing multi-vendor systems.
• Installs and optimizes HW/SW/Networking products at customer sites.
• Ensures customer satisfaction by advising on preventative maintenance.

Skills

Windows operating systems

Microsoft Office

PC hardware

Effective Communications

Education

A+ Certification

Lenovo, Dell and HP certifications

Job description

Responsibilities

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Desk side support, concierge desk, VIP support, tier 3 hardware/software support.
• Effective Communications
• Desk-side Software Support (DSS)

Qualifications

• 2 or more years of experience in a hands-on desk side support role required
• Must have valid driver’s license with reliable vehicle and appropriate insurance (required)
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware
• A+ Certification required
• Lenovo, Dell and HP certifications would be a plus (not required)

Additional Information

All your information will be kept confidential according to EEO guidelines.