IT Field Support Technician_Medford

Gr8ttek; Medford (OR); Vor Ort; USD 45.000 - 65.000; Teilzeit

Benefits dieser Stelle

Dell/Lenovo certification training AT

Certification training at no cost

Pay per service call

Zusammenfassung

Gr8ttek is seeking a part-time Field Specialist to join its Infrastructure Delivery team in the United States. The role reports to the Territory Supervisor and involves hardware-focused break-fix work on client products, with a focus on troubleshooting and adhering to established guidelines.

Responsibilities include handling service calls, documenting activities, and ensuring asset control. Dell/Lenovo certification training is provided at no cost, and the position emphasizes strong customer

Qualifikationen

• Technical schooling or equivalent certification required.
• 1–2 years of relevant field service experience.
• Ability to lift and move equipment up to 50 lbs and drive to client sites.

Aufgaben

• Provide hardware break-fix support for designated equipment.
• Communicate clearly in writing and verbally.
• Deliver excellent customer service and complete service calls.
• Accept and deliver all service calls assigned and finish admin tasks.
• Control and return of assets and inventory; other duties may be assigned.

Kenntnisse

Clear communication

Customer service

Service calls handling

Administrative tasks

Asset control

Ausbildung

Technical school certification

Jobbeschreibung

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit