Junior A+ Field IT Engineer

Pinnacle Technical Resources; Edison (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Pinnacle Technical Resources is seeking a dedicated Desktop Support Technician in Edison, NJ. The ideal candidate will have over 2 years of hands-on experience in desk side support, including the installation and maintenance of hardware, software, and networking products. A+ Certification is required, along with proficiency in Windows operating systems and PC hardware. Excellent communication skills and a valid driver's license are essential.

This role includes responsibilities such as diagnosing performance issues and ensuring customer satisfaction through effective support.

Qualifications

• 2+ years of experience in a hands-on desk side support role.
• Proficient in Windows operating systems and Microsoft Office.

Responsibilities

• Install, maintain and repair company and multi-vendor systems.
• Diagnose and resolve product performance problems.
• Provide desk side and VIP support.

Skills

Desk side support

Effective communications

PC hardware proficiency

Windows OS proficiency

Microsoft Office proficiency

Education

A+ Certification

Driver's license with reliable vehicle

Job description

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Desk side support, concierge desk, VIP support, tier 3 hardware/software support.
• Effective Communications
• Desk-side Software Support (DSS)

Qualifications

• 2 or more years of experience in a hands‑on desk side support role required
• Must have valid driver’s license with reliable vehicle and appropriate insurance (required)
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware
• A+ Certification required
• Lenovo, Dell and HP certifications would be a plus (not required)

Additional Information

All your information will be kept confidential according to EEO guidelines.