JR. A+ Field IT Engineer

Pinnacle Technical Resources; South San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Pinnacle Technical Resources is seeking a skilled technician in South San Francisco for a desk side support role. The ideal candidate will be responsible for the installation and maintenance of systems, ensuring customer satisfaction through effective communication and service delivery.

Candidates must have A+ Certification, proficiency in Windows OS, and 2+ years of hands-on experience. This position requires a valid driver's license and reliable vehicle.

Qualifications

• 2 or more years of experience in a hands-on desk side support role required.
• Must have valid driver’s license with reliable vehicle and appropriate insurance.
• Proficiency in Windows operating systems and Microsoft Office software.

Responsibilities

• Responsible for installing, maintaining and repairing company and multi-vendor systems.
• Installs and optimizes HW/SW/Networking products and configurations at customer sites.
• Ensures customer satisfaction by advising on preventative maintenance.

Skills

Desk side support

Windows operating systems

Microsoft Office software

PC hardware

Effective Communications

Education

A+ Certification

Tools

Lenovo certification

Dell certification

HP certification

Job description

Responsibilities

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Desk side support, concierge desk, VIP support, tier 3 hardware/software support.
• Effective Communications
• Desk-side Software Support (DSS)

Qualifications

• 2 or more years of experience in a hands-on desk side support role required
• Must have valid driver’s license with reliable vehicle and appropriate insurance (required)
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware
• A+ Certification required
• Lenovo, Dell and HP certifications would be a plus (not required)

Additional Information

All your information will be kept confidential according to EEO guidelines.