JR. A+ Field IT Engineer

Pinnacle Technical Resources; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Pinnacle Technical Resources is seeking a skilled desk-side support technician in Miami, Florida. You will be responsible for installing, maintaining, and repairing various systems, providing excellent service to ensure customer satisfaction.

Preferred candidates will have over 2 years of experience in a hands-on support role, a valid driver’s license, and A+ certification. Additional certifications from Lenovo, Dell, or HP are advantageous but not mandatory.

Qualifications

• 2+ years in desk side support role required.
• Valid driver's license with reliable vehicle and insurance necessary.
• Must be proficient in Windows and Microsoft Office.

Responsibilities

• Install, maintain, and repair systems including hardware, software, and networks.
• Optimize product configurations at customer sites.
• Provide desk-side software support.

Skills

Desk-side support

Windows operating systems

Microsoft Office

PC hardware proficiency

Effective communications

Education

A+ Certification

Tools

Lenovo certifications

Dell certifications

HP certifications

Job description

Responsibilities

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Desk side support, concierge desk, VIP support, tier 3 hardware/software support.
• Effective Communications
• Desk-side Software Support (DSS)

Qualifications

• 2 or more years of experience in a hands-on desk side support role required
• Must have valid driver’s license with reliable vehicle and appropriate insurance (required)
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware
• A+ Certification required
• Lenovo, Dell and HP certifications would be a plus (not required)

Additional Information

All your information will be kept confidential according to EEO guidelines.