JR. A+ Field IT Engineer

Pinnacle Technical Resources; Sunnyvale (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technical resources firm is looking for a dedicated individual in Sunnyvale, CA, to provide desk side support, install, maintain, and repair systems. The ideal candidate should possess 2+ years of experience in a hands-on desk side support role and hold an A+ Certification. Proficiency in Windows operating systems and Microsoft Office software is essential, along with effective communication skills. Additional certifications in Lenovo, Dell, and HP are a plus. Competitive compensation and a supportive work environment await.

Qualifications

• 2 or more years of experience in a hands-on desk side support role required.
• Must have valid driver’s license with reliable vehicle and appropriate insurance.
• Proficient with PC hardware; Lenovo, Dell, and HP certifications would be a plus.

Responsibilities

• Responsible for installing, maintaining, and repairing systems.
• Installs and optimizes HW/SW/Networking product at customer sites.
• Desk side support, concierge desk, and tier 3 hardware/software support.

Skills

Hands-on desk side support

Effective communication

Windows operating systems proficiency

Microsoft Office software proficiency

PC hardware proficiency

Education

A+ Certification

Job description

Responsibilities

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Desk side support, concierge desk, VIP support, tier 3 hardware/software support.
• Effective Communications
• Desk-side Software Support (DSS)

Qualifications

• 2 or more years of experience in a hands-on desk side support role required
• Must have valid driver’s license with reliable vehicle and appropriate insurance (required)
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware
• A+ Certification required
• Lenovo, Dell and HP certifications would be a plus (not required)

Additional Information

All your information will be kept confidential according to EEO guidelines.