JR. A+ Field IT Engineer

Pinnacle Technical Resources; Village of North Syracuse (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Pinnacle Technical Resources is seeking an IT support professional in the Village of North Syracuse, New York. The role involves installing, maintaining, and repairing hardware, software, and networking products. Candidates must have desk-side support experience and an A+ Certification.

The ideal applicant will have proficiency in Windows operating systems, Microsoft Office, and PC hardware. A valid driver’s license and reliable vehicle are necessary. Join us to ensure excellent customer satisfaction through technical support.

Qualifications

• 2 or more years of experience in a hands-on desk side support role.
• Valid driver’s license with reliable vehicle and appropriate insurance.
• Proficiency in Windows operating systems and Microsoft Office software.
• Proficient with PC hardware.
• A+ Certification required.

Responsibilities

• Responsible for installing, maintaining and repairing company and multi-vendor systems.
• Installs and optimizes HW/SW/Networking products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Advises customers on preventative maintenance.
• Provides desk-side support and VIP support.

Skills

Desk-side support

A+ Certification

Windows operating systems

PC hardware proficiency

Microsoft Office

Job description

Responsibilities

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Desk side support, concierge desk, VIP support, tier 3 hardware/software support.
• Effective Communications
• Desk-side Software Support (DSS)

Qualifications

• 2 or more years of experience in a hands-on desk side support role required
• Must have valid driver’s license with reliable vehicle and appropriate insurance (required)
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware
• A+ Certification required
• Lenovo, Dell and HP certifications would be a plus (not required)

Additional Information

All your information will be kept confidential according to EEO guidelines.