Information Technology Desktop Support

Sky Systems, Inc. (SkySys); Eden Prairie (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

An IT solutions provider based in Eden Prairie, Minnesota is seeking a field support technician responsible for troubleshooting hardware and software issues in IT Infrastructure. The ideal candidate possesses strong communication skills, basic knowledge of LAN and WAN setups, and the ability to work independently or in a team. Preferred qualifications include an Associate Degree in Electronics, CompTIA A+ Certification, and experience with ticketing tools. This role requires the ability to lift equipment and may include flexible scheduling.

Qualifications

• Basic knowledge of enterprise LAN and WAN setups.
• Experience with ticketing tools like ServiceNow, Remedy.
• Ability to lift/move computer equipment weighing up to 50 lbs.

Responsibilities

• Provide IT Infrastructure field support, troubleshooting hardware and software issues.
• Install, troubleshoot, and fix desktops, printers, and other hardware.
• Use networking tools like DNS, DHCP, VPN, and RDP.

Skills

Troubleshooting hardware issues

Excellent written and verbal communication

TCP/IP networking

Customer interaction

Problem management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Responsibilities

• Provide IT Infrastructure field support including troubleshooting hardware, software, and operating system issues, resolving issues without impacting hardware warranty or customer security compliance requirements.
• Install, troubleshoot and fix desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups. perform smart hand activities under instruction-based activities at sites.
• Lift/move computer equipment weighing up to 50 lbs.
• Desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred).
• Use TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Provide smart hand support for peripheral and networking hardware including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels under Smart Hands capability.
• Troubleshoot issues with systems and networks using deductive reasoning; resolve end-user network cabling issues.
• Experience in repeat call analysis and developing preventive actions; experience in problem management.
• Excellent written and verbal communication with clients and management; strong people skills.
• Ability to work with deadlines, take proactive ownership, and work with a sense of urgency.
• Preferred Associate Degree in Electronics and CompTIA A+ Certification; may have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience with ticketing tools (ServiceNow, Remedy, etc.).

Non-Technical Qualifications

• Good oral and written communication
• Able to interact with customers at different levels
• Driven and result oriented
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible schedules